Event Speakers
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Touseef Zafar
Technology Director & Global AI Lead, HSO
Touseef Zafar, Technology Director & Global AI Lead at HSO, is a highly experienced technology leader specialising in Microsoft cloud and Dynamics 365. He has delivered transformative digital solutions across retail, manufacturing & distribution, professional services, finance, and the public sector, driving modernisation, efficiency, business value, and continuous innovation through advanced digital solutions.
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Touseef Zafar
Technology Director & Global A...Touseef Zafar
Technology Director & Global AI Lead, HSO
Touseef Zafar, Technology Director & Global AI Lead at HSO, is a highly experienced technology leader specialising in Microsoft cloud and Dynamics 365. He has delivered transformative digital solutions across retail, manufacturing & distribution, professional services, finance, and the public sector, driving modernisation, efficiency, business value, and continuous innovation through advanced digital solutions.
LinkedIn
HSO
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Grant Bean
Managed Services Service Line Director, HSO
Grant Bean, Managed Services Service Line Director at HSO, is co‑hosting this year’s Customer Day alongside Jane Forsyth and will also deliver a dedicated presentation during the event. With 15+ years’ experience in managed services and digital operations, Grant specialises in helping organisations achieve continuous improvement through proactive service models, intelligent optimisation, and strong customer partnerships. His focus on operational excellence and evolving support strategies ensures customers maximise the long‑term value of their Microsoft investments. At Customer Day 2026, Grant will share practical insights on building resilient, data‑driven service frameworks that adapt, mature, and deliver sustained performance.
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Grant Bean
Managed Services Service Line...Grant Bean
Managed Services Service Line Director, HSO
Grant Bean, Managed Services Service Line Director at HSO, is co‑hosting this year’s Customer Day alongside Jane Forsyth and will also deliver a dedicated presentation during the event. With 15+ years’ experience in managed services and digital operations, Grant specialises in helping organisations achieve continuous improvement through proactive service models, intelligent optimisation, and strong customer partnerships. His focus on operational excellence and evolving support strategies ensures customers maximise the long‑term value of their Microsoft investments. At Customer Day 2026, Grant will share practical insights on building resilient, data‑driven service frameworks that adapt, mature, and deliver sustained performance.
LinkedIn
HSO
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Jane Forsyth
Service Line Director - CE, HSO
Jane Forsyth, Service Line Director for Customer Engagement at HSO, is co‑hosting this year’s Customer Day alongside Grant Bean. With a career spanning CRM leadership, cloud transformation, and operational excellence, Jane is known for driving impactful customer outcomes through continuous improvement and collaborative innovation. She leads the CE organisation with a sharp focus on evolving customer engagement strategies and delivering measurable value. At Customer Day 2026, Jane will guide the day’s discussions, bringing her perspective on how constant refinement of processes, technology, and teamwork empowers organisations to adapt, innovate, and build stronger, more resilient customer relationships.
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Jane Forsyth
Service Line Director - CEJane Forsyth
Service Line Director - CE, HSO
Jane Forsyth, Service Line Director for Customer Engagement at HSO, is co‑hosting this year’s Customer Day alongside Grant Bean. With a career spanning CRM leadership, cloud transformation, and operational excellence, Jane is known for driving impactful customer outcomes through continuous improvement and collaborative innovation. She leads the CE organisation with a sharp focus on evolving customer engagement strategies and delivering measurable value. At Customer Day 2026, Jane will guide the day’s discussions, bringing her perspective on how constant refinement of processes, technology, and teamwork empowers organisations to adapt, innovate, and build stronger, more resilient customer relationships.
LinkedIn
HSO
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David Little
Managing Director, HSO
David is a long‑standing champion of driving value through continuous improvement. With decades of leadership experience in digital transformation and customer‑centric innovation, David has helped organisations adopt Microsoft Dynamics 365 to evolve, adapt, and perform at their best. His strategic approach focuses on incremental, measurable enhancements that compound into lasting competitive advantage. At Customer Day 2026, David will explore how continuous improvement empowers organisations to stay resilient, innovate with purpose, and unlock sustained performance in a rapidly changing landscape.
LinkedIn
David Little
Managing DirectorDavid Little
Managing Director, HSO
David is a long‑standing champion of driving value through continuous improvement. With decades of leadership experience in digital transformation and customer‑centric innovation, David has helped organisations adopt Microsoft Dynamics 365 to evolve, adapt, and perform at their best. His strategic approach focuses on incremental, measurable enhancements that compound into lasting competitive advantage. At Customer Day 2026, David will explore how continuous improvement empowers organisations to stay resilient, innovate with purpose, and unlock sustained performance in a rapidly changing landscape.
LinkedIn
HSO
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Julian Smith
UO Service Line Director, HSO
Julian brings more than 25 years of experience delivering digital transformation through Microsoft technologies. Known for his people‑first leadership and focus on driving real business value, Julian specialises in helping organisations continuously improve their operations through strategic alignment, thoughtful technology adoption, and measurable outcomes. At Customer Day 2026, Julian will host the panel discussion, guiding conversations on how continuous improvement shapes successful ERP, supply chain, and business transformation journeys. His perspective blends practical insight, industry experience, and a passion for empowering teams to innovate, evolve, and achieve sustained performance in a rapidly changing landscape.
LinkedIn
Julian Smith
UO Service Line DirectorJulian Smith
UO Service Line Director, HSO
Julian brings more than 25 years of experience delivering digital transformation through Microsoft technologies. Known for his people‑first leadership and focus on driving real business value, Julian specialises in helping organisations continuously improve their operations through strategic alignment, thoughtful technology adoption, and measurable outcomes. At Customer Day 2026, Julian will host the panel discussion, guiding conversations on how continuous improvement shapes successful ERP, supply chain, and business transformation journeys. His perspective blends practical insight, industry experience, and a passion for empowering teams to innovate, evolve, and achieve sustained performance in a rapidly changing landscape.
LinkedIn
HSO
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Elliot Howells
AI Business Process Sales Director, Microsoft UK & Ireland
Joining us from Microsoft at this year's event is Elliot Howells. Elliot leads Microsoft's AI Business Process team across the UK & Ireland, focused on AI-fuelled transformation with Microsoft's Power Platform, Dynamics 365 and Copilot solutions. Elliot has spent the last decade in Microsoft UK, most recently as Chief of Staff for the UK Enterprise Sales organisation, with first-hand experience of Microsoft's own ambition to be "customer zero" in this era of agentic AI transformation. Right on the back of Microsoft's prestigious AI tour in London, Elliot will share Microsoft's perspective on what it takes to become a true Frontier Firm, and how organisations can turn today’s AI opportunity into meaningful, measurable outcomes.
LinkedIn
Elliot Howells
AI Business Process Sales Dire...Elliot Howells
AI Business Process Sales Director, Microsoft UK & Ireland
Joining us from Microsoft at this year's event is Elliot Howells. Elliot leads Microsoft's AI Business Process team across the UK & Ireland, focused on AI-fuelled transformation with Microsoft's Power Platform, Dynamics 365 and Copilot solutions. Elliot has spent the last decade in Microsoft UK, most recently as Chief of Staff for the UK Enterprise Sales organisation, with first-hand experience of Microsoft's own ambition to be "customer zero" in this era of agentic AI transformation. Right on the back of Microsoft's prestigious AI tour in London, Elliot will share Microsoft's perspective on what it takes to become a true Frontier Firm, and how organisations can turn today’s AI opportunity into meaningful, measurable outcomes.
LinkedIn
Microsoft UK & Ireland
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Jo Salter MBE
Britain’s First Fast Jet Pilot and Strategic Leadership Advisor
Dr Jo Salter MBE is a pioneering leader whose career spans aviation, business and transformative leadership. Best known as Britain’s first female fast jet pilot, she flew Tornado GR1s with the RAF and later served as a Qualified Tactics Instructor. Jo also supported the Air Cadets, flying them on Air Experience Flights for over a decade. Her journey from the cockpit to boardrooms has made her a sought-after speaker, leadership coach and advisor known for her grounded approach to resilience, inclusion and change.
After leaving the RAF, Jo held senior roles at PwC including Director of Global Transformative Leadership and Global Advisory Lead for GenAI, shaping digital and cultural transformation for more than 270,000 employees. Through her consultancy, Saltin Ltd, she delivers coaching and strategic programmes that help leaders and teams perform with confidence and clarity.
Voted London’s top inspirational speaker in a recent LondonlovesBusiness poll and named one of Harpers & Queen’s 50 Most Inspiring Women in the World, Jo is recognised for her authenticity and impact. A Trustee of Ripples Charity, Ambassador for Global Angels and Livery Member of the Honourable Company of Air Pilots, she continues to champion leadership that is courageous, inclusive and grounded in purpose.
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Jo Salter MBE
Britain’s First Fast Jet Pilot...Jo Salter MBE
Britain’s First Fast Jet Pilot and Strategic Leadership Advisor
Dr Jo Salter MBE is a pioneering leader whose career spans aviation, business and transformative leadership. Best known as Britain’s first female fast jet pilot, she flew Tornado GR1s with the RAF and later served as a Qualified Tactics Instructor. Jo also supported the Air Cadets, flying them on Air Experience Flights for over a decade. Her journey from the cockpit to boardrooms has made her a sought-after speaker, leadership coach and advisor known for her grounded approach to resilience, inclusion and change.
After leaving the RAF, Jo held senior roles at PwC including Director of Global Transformative Leadership and Global Advisory Lead for GenAI, shaping digital and cultural transformation for more than 270,000 employees. Through her consultancy, Saltin Ltd, she delivers coaching and strategic programmes that help leaders and teams perform with confidence and clarity.
Voted London’s top inspirational speaker in a recent LondonlovesBusiness poll and named one of Harpers & Queen’s 50 Most Inspiring Women in the World, Jo is recognised for her authenticity and impact. A Trustee of Ripples Charity, Ambassador for Global Angels and Livery Member of the Honourable Company of Air Pilots, she continues to champion leadership that is courageous, inclusive and grounded in purpose.
LinkedIn
